player services

phonebet services

Wagering starts daily in conjunction with our Tote at approximately 12 Noon EST.

check your rewards points balance

Check the number of available points you currently have in your account.

Enter your PHONEBET ACCOUNT NUMBER along with your 5-DIGIT ZIP CODE as it appears on your account. You will then be shown the number of points you currently have available.

Parx Racing, the Turf Clubs, and Phonebet are pleased to introduce to you our Player Rewards Program. Now, every wager you place can earn you points redeemable for great complimentary services and rewards.

Once enrolled, wagers are tracked automatically through a Parx Phonebet account or through the use of a Player Rewards Tracking Card.

Players earn ¼ of a point for every dollar wagered. Participating players can check their points online, through Guest Services, at one of the self-service kiosks or by calling Player Services at 1-888-346-7737. Bonus points are awarded to players who meet certain threshold criteria. See our VIP section for more details.

Participating players can redeem their points for complimentary services or rewards. Simply present your Player Rewards Card and identification to any Guest Service Center or call Player Services at 1-888-346-7737.

Use the links below to learn more about the Player Rewards program, and apply online!
Click here for the Player Rewards brochure.

This card is for Phonebet horse racing and wagering only. Please click here for a Parx Casino Xclub card.

We offer an extensive range of benefits for those guests whose wagering levels reach certain VIP thresholds as defined in our Player Rewards Program. Some of the privileges that our VIP guests enjoy are:

  • Director's Room Privileges at our facilities as a Director's Club Member
  • Priority access to Parx Racing VIP Phonebet Service where you will receive a private 800 number linking you to Phonebet's top operators with no holding time

To see if you qualify for Parx Racing VIP Services, contact Player Services at playerservices@parxracing.com or by calling us directly at 1-888-346-7737.


account Information and transactions

When you establish an account, engage in on-line wagering, or access information on this site, you must provide accurate and truthful personal information. To ensure that your information is protected, the information is secured in a Secure Socket Layer (SSL) encryption system that helps to prevent unauthorized persons from viewing or manipulating your information as it is used on the Internet.

privacy of information

We have an obligation to maintain the privacy of your information and your financial transactions. We retain and use your information to efficiently handle your account, to comply with state and federal law, and to improve our service and products to you. We will always try our best to maintain the highest levels of service and privacy.

sharing information

All information that you provide is used in order to facilitate and administer your account with us. We will not trade or rent your personal information to or with any third person.

your responsibilities

You must keep your account number, personal identification number and other account information protected at all times. Do not disclose or share any of your account information with anyone. As you engage in on-line wagering please do not leave your computer unattended or in view of others. Please ensure that all information that you provide to us is truthful, accurate and complete. Contact Player Services immediately at 1-888-346-7737 if you find any discrepancies in your account data.

Disclaimer

Phonebet endeavors to provide the most up-to-the-minute information, changes and corrections to each day's racing programs, including track conditions and rider or driver changes. Since Phonebet relies on multiple sources to provide this information throughout the day, there may be errors in the information or delays in receiving and disseminating the information to our patrons. Therefore, Phonebet expressly disclaims any responsibility or liability for any loss or consequential damages resulting to you or any third party from errors or omissions in the information. Additionally, Phonebet will not be liable for any loss or damage or delay caused by equipment malfunction, information unavailability, labor disputes, acts of God, human error, or any cause whatsoever, whether or not similar to the foregoing. PHONEBET EXPRESLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. PHONEBET SHALL NOT BE LIABLE FOR COMPENSATORY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST PROFITS, ARISING FROM THE USE OF THE PHONEBET SERVICE.

Third party Web Sites

Our site contains links to other sites. We cannot be responsible for the policies or practices of other web sites. If you link to another site please review their privacy, security and other policies.